Archive for March 2022

Businesses are eager to deliver amazing customer experiences. And to do this they know they need the right people with the right skills and behaviours to drive smarter ways of working inside the business to ultimately benefit the customers they serve. I see businesses adopting collaboration to drive better outcomes for customers by creating cross-functional teams. This…

The clock is ticking with poorly run meetings… It makes me sad that businesses around the world are throwing away billions of dollars by running ineffective meetings. Think of all the people in a 1-hour poorly-run meeting. Let’s just go with 20 people at their average hourly billing rate. Now multiply that by at least…